Privacy Policy

Introduction

This Privacy Policy explains how Vivian Artstyle ("we," "us," "our") collects, uses, shares, and protects your personal data when you visit or make a purchase from https://vivianartstyle.online/ (the "Website").

Vivian Artstyle is an EU-based e-commerce business located in Germany. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), applicable German data protection laws, and relevant international e-commerce privacy standards.

By using our Website, you acknowledge this Privacy Policy.

Data We Collect

We may collect the following categories of personal data:

1. Identity and contact data: Name, email address, billing address, shipping address, phone number (if provided).

2. Order and transaction data: Order details, products purchased, order value, shipping method, delivery status, refunds and returns data.

3. Payment data: Payment-related information processed by payment providers (such as Stripe and PayPal), including payment status and limited transaction identifiers. We do not store full card numbers or full payment credentials on our servers.

4. Account and communication data: Customer support messages, email correspondence, and records of your requests.

5. Technical and device data: IP address, browser type and version, device type, operating system, referral URLs, pages viewed, and timestamps.

6. Cookie and analytics data: Data collected through cookies and similar technologies for functionality, analytics, security, and performance.

How We Use Data

We use personal data for the following purposes:

1. Order processing and contract performance: To process purchases, confirm orders, take payment, and provide order updates.

2. Fulfillment and shipping: To send required order and delivery details to Printful and shipping carriers for production, packing, and delivery.

3. Customer service: To respond to inquiries, handle complaints, and provide post-sale support.

4. Fraud prevention and security: To detect unauthorized activity, prevent fraud, and protect our Website, customers, and business.

5. Legal and regulatory compliance: To comply with tax, accounting, consumer protection, and other legal obligations.

6. Website operation and improvement: To analyze traffic and user behavior, improve performance, and optimize user experience.

7. Marketing communications (where permitted): To send promotional emails only where lawful. You can unsubscribe at any time.

GDPR legal bases may include contract performance (Art. 6(1)(b) GDPR), legal obligation (Art. 6(1)(c) GDPR), legitimate interests (Art. 6(1)(f) GDPR), and consent (Art. 6(1)(a) GDPR).

Sharing Data

We share personal data only when necessary and lawful, including with:

1. Printful (fulfillment partner): For print-on-demand production, packaging, and fulfillment.

2. Payment providers (such as Stripe and PayPal): To process payments securely and manage payment-related risk.

3. Shipping and logistics carriers: To deliver orders and provide shipment tracking.

4. Analytics and technology providers: To operate, secure, and improve Website performance and usage insights.

5. Professional advisors and legal authorities: Where required for legal compliance, enforcement of legal rights, fraud prevention, or lawful requests.

We do not sell your personal data.

Cookies

We use cookies and similar technologies to enable essential Website functions, remember preferences, measure traffic and performance, and support fraud prevention and site integrity.

Where required by law, non-essential cookies are used only after your consent. You can manage cookie preferences through our cookie tools and your browser settings. Disabling certain cookies may affect Website functionality.

Data Security

We implement appropriate technical and organizational measures to protect personal data, including secure transmission protocols, access controls, and service-provider safeguards. No method of transmission or storage is completely secure; however, we take reasonable steps to reduce risk.

User Rights

If GDPR applies to you, you have the right to:

1. Access your personal data. 2. Rectify inaccurate or incomplete data. 3. Request erasure where legally applicable. 4. Restrict or object to certain processing. 5. Data portability for eligible data. 6. Withdraw consent at any time where processing is based on consent. 7. Lodge a complaint with a competent data protection authority.

To exercise your rights, contact us at vivian@vivianartstyle.online/. We may request verification of identity before processing your request.

International Transfers

Because we work with providers such as Printful and payment and technology partners, your personal data may be processed in the EU, the USA, and other countries where these providers operate.

Where personal data is transferred outside the EEA or UK, we apply appropriate safeguards as required by GDPR, such as adequacy decisions, Standard Contractual Clauses, and additional safeguards where needed.

Children's Privacy

Our Website and services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can take appropriate steps.

Changes

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The updated version will be posted on this page with a revised effective date.

Contact

Vivian Artstyle

Website: https://vivianartstyle.online

Email: vivian@vivianartstyle.online